Privacy Policy

Innovatix Systems Services ("we," "us," or "our") operates E2P - Education to Platform (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App. By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve the App’s services:

a. Information You Provide

• Account Information: When you register through the admission web app as parent or when a school provides your details, we collect information such as your name, email address, phone number, and school affiliation to enable App functionality.
• Payment Information: For fee management, we collect payment details (e.g., credit card or bank information) through our secure payment gateway. Payment data is processed by third-party providers and not stored directly by us.
• User Content: Information you provide, such as survey responses, uploaded documents for re-enrollment, or feedback submitted through the App.
• Communications: If you contact us (e.g., via email or support forms), we collect your name, email address, and message content.

b. Information Collected Automatically

• Usage Data: We collect data about your interactions with the App, such as pages visited, features used (e.g., exam reports, attendance tracking), and time spent in the App.
• Device Information: We collect details about your device, including device type, operating system, unique device identifiers, IP address, and mobile network information.
• Analytics: We use third-party analytics tools (e.g., Google Analytics) to collect anonymized data about App usage to improve functionality and user experience.
• Notifications: Data related to push notifications, such as delivery status and user interactions, to ensure timely updates.

c. Information from Third Parties

• School Data: We may receive information from schools, such as student grades, attendance records, or behavior logs, to provide features like exam reports and achievement tracking.
• Payment Processors: Our payment gateway providers may share transaction status or verification data to facilitate fee payments.

2. How We Use Your Information

We use your information to:

• Provide core App features, such as re-enrollment, fee management, exam reports, attendance monitoring, achievement tracking, surveys, and notifications.
• Personalize your experience, such as displaying relevant school updates or tailored performance reports.
• Process payments securely and provide transaction histories.
• Send notifications about school events, exams, attendance, or other updates (you can manage notification preferences in the App).
• Analyze usage trends to improve App performance and user experience.
• Respond to your inquiries or support requests.
• Comply with legal obligations or protect the rights, safety, or property of our users, schools, or others.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

• Service Providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, or push notification services, under strict confidentiality agreements.
• Schools: With educational institutions to facilitate features like re-enrollment, attendance tracking, or exam reporting, as authorized by you or your school.
• Legal Requirements: If required by law, regulation, or legal process (e.g., court order, subpoena).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new entity.
• With Your Consent: We may share your information with third parties if you explicitly consent, such as opting into a third-party service.

4. Data Storage and Security

We store your information on secure servers and implement industry-standard technical and organizational measures to protect it from unauthorized access, loss, or misuse. Payment information is encrypted and processed by trusted third-party providers. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your data for as long as necessary to provide the App’s services, maintain your account, or comply with legal obligations. You may request deletion of your account by contacting us at info@innovatixsystems.com.

5. Third-Party Services

The App may include links to third-party websites, services (e.g., payment gateways), or integrations. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before interacting with them.

6. Children’s Privacy

The App is designed for use by students, parents, and school administrators. For users under 13 (or 16 in certain jurisdictions, such as the EU), we comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws. We collect personal information from children only with verifiable parental consent or as authorized by their school. If we learn that we have collected personal information from a child without proper consent, we will delete it promptly.

Parents or guardians can contact us at info@innovatixsystems.com to review, update, or delete their child’s information.

7. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions (e.g., school or legal requirements).
• Opt-Out: Opt out of marketing communications or certain data processing activities (e.g., analytics or notifications).
• Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, contact us at info@innovatixsystems.com. We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR or CCPA requests).

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ. We ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data during such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy in the App or on our website (https://innovatixsystems.com) and updating the "Last updated" date above.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Innovatix Systems Services
Email: info@innovatixsystems.com
Website: https://innovatixsystems.com

This Privacy Policy complies with Apple’s App Store guidelines and applicable data protection laws. Please review it carefully.